Swansea Spa & Myofascial Release
For Body, Mind & Soul

Hours, Scheduling & Cancellation Policies

Scheduling
Please contact us at 508-677-5040 (call or text) to schedule your appointment.  We do not currently offer online scheduling.  Once you are scheduled, you will receive a confirmation (intake form, etc) via email so please be sure we have a correct current email address and let us know if you do not recieve confirmation within a few days.  You will receive a reminder text (please be sure we have your cell number on file) several hours before your appointment. Walk ins not accepted and we are normally booked out 4-6 weeks so please plan accordingly and rescheduling at the end of your session is highly recommended. 
 
Swansea Spa is located at the very end of Lafayette Street (#10, last house on the right, take a right on to Pleasant Street with Sign on tree) and pull in driveway in front of spa/separate building with Spa parking sign.
 

COVID-19 GUIDELINES

Client and therapist will both wear a mask (while on stomach, client may remove as there will be a pillowcase covering the headrest for protection and easier breathing.). If you don't have a mask, we will provide one for your session (please send us a text so we can bring out to the car before entering building.)  Therapist will be wearing goggles or face shield, new mask and new smock for each client.  

In-room HEPA air filtration device will be utilized daily and we will conduct expanded sanitization (room surfaces, doors, blankets, table, etc.) between each session.  

Upon arrival: We will ask you to sanitize hands, remove shoes before entering room, conduct a contactless temperature check and Covid-19 screening and liability consent form to be filled out and signed if not done in advance the morning of your appointment.  *Updated intake form will be completed prior to first visit also.  

Covid-19 and Flu/Illness 

Your safety and well-being are most important to us and for this reason, we have enhanced even more stringent disease-control practices and protocols.  

We will waive any cancellation fees during this time but please reach out immediately if you are feeling ill so we can reschedule your appointment.  We will also notify you if we need to cancel due to illness &/or possible exposure to Covid-19.  


Cancellation Policy
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
 
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment (*except during this time if you wake up and feel ill or have had possible exposure to Covid-19.) This amount must be paid prior to your next scheduled appointment.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals
If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. 

We look forward to serving you!